Aladdin9 Privacy Policy

Introduction

This Privacy Policy describes how Aladdin9 ("Aladdin9", "we", "us" or "our") processes personal information in connection with the website at https://aladdin9.cam, registered player accounts, customer support, online casino games, live dealer products, sports betting services and related promotions.

By using Aladdin9, you acknowledge that your information will be handled as described in this policy. This Privacy Policy should be read together with the Aladdin9 Terms & Conditions and Responsible Gambling policy. If you do not accept these arrangements, you should not register or continue using the platform.

Aladdin9 recognises that gambling accounts contain sensitive identity and transaction records. We therefore apply safeguards proportionate to the nature of the information and the risks associated with online casino and sportsbook services.

Scope and Definitions

This policy applies to information relating to an identified or reasonably identifiable person who visits Aladdin9, creates an account, contacts support, makes a deposit or withdrawal, claims a promotion, sets a responsible gambling limit, or participates in casino and sportsbook activity.

• Account Data means registration details, credentials, preferences and account status.
• Identity Data means information used for age, identity and address verification.
• Transaction Data means records of deposits, withdrawals, balances, bonuses and payment references.
• Gaming Data means casino rounds, slot activity, live dealer wagers, sportsbook selections and settled results.
• Technical Data means IP address, browser, device, operating system, session and security event information.
• KYC means the Know Your Customer process used to verify identity, age and payment ownership.

Information We Collect

3.1 Information You Provide

When you register with Aladdin9, we may collect your full legal name, username, date of birth, residential address, email address, mobile number and chosen account preferences. We may also collect communications sent to customer support and information included in complaints or account requests.

3.2 Verification Information

Aladdin9 may request a valid MyKad, driving licence or passport, together with proof of address such as a recent utility bill or bank statement. We may also request a selfie or payment ownership evidence where necessary to confirm that the person operating the account is the verified account holder.

3.3 Financial and Transaction Information

We process payment method identifiers, transaction amounts, timestamps, status codes and relevant bank or e-wallet references. This may include activity involving Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank or Hong Leong. Aladdin9 does not need to retain complete online banking passwords or e-wallet login credentials.

3.4 Gaming and Behavioural Information

We retain records of wagers, deposits, withdrawals, bonus claims, game selections and sportsbook activity. For example, records may show bets on EPL, Liga Super Malaysia or UFC markets, or play on slots and live dealer tables. This information supports account statements, game settlement, safer gambling monitoring, dispute resolution and fraud detection.

3.5 Technical Information

Aladdin9 automatically receives information about your device and connection, including IP address, approximate location, browser type, operating system, language, session identifiers, referral source, access time and security events. We use this information to maintain platform stability, investigate suspicious logins and improve compatibility.

How We Use Personal Information

Aladdin9 may process personal information to:

• Create, authenticate, administer and secure player accounts;
• Confirm that players are aged 21 or above and eligible to use Aladdin9;
• Conduct KYC, anti-fraud, payment ownership and risk checks;
• Process deposits and withdrawals in MYR or supported cryptocurrency;
• Accept, settle and record casino games and sportsbook wagers;
• Apply bonuses, cashback, VIP benefits and wagering requirements correctly;
• Provide customer support and investigate account complaints;
• Identify duplicate accounts, collusion, bonus abuse and suspicious activity;
• Maintain platform availability, diagnose errors and improve user experience;
• Apply deposit limits, cooling-off periods and self-exclusion instructions;
• Comply with record-keeping, legal and regulatory obligations; and
• Send service notices and, where permitted, promotional communications.

Grounds for Processing

Depending on the context and applicable requirements, Aladdin9 processes information because it is necessary to provide the services requested under our contract with you, to comply with legal or regulatory duties, to protect legitimate business and security interests, or because you have provided consent.

Our legitimate interests include preventing fraud, maintaining game integrity, protecting accounts, improving service performance and resolving disputes. Before relying on these interests, Aladdin9 considers their necessity and their potential effect on player privacy. Consent may be withdrawn where processing depends on consent, although withdrawal does not affect processing already carried out lawfully.

When Information May Be Shared

Aladdin9 does not sell or rent player information. We may disclose limited information to service providers that support payment processing, identity verification, hosting, cybersecurity, game delivery, customer support, analytics and professional advice. Providers receive only the information reasonably required for their assigned function and must handle it under appropriate confidentiality and security controls.

We may also disclose information when required to comply with a valid legal demand, protect players or the public, investigate suspected criminal conduct, enforce Aladdin9's rights, or respond to an authorised regulator or law-enforcement body.

If the ownership or operation of Aladdin9 changes through a reorganisation, merger or transfer, information may be transferred as part of that transaction, subject to confidentiality measures and continued protection consistent with this policy.

Payments, Withdrawals and KYC

Payment information is used to credit deposits, authorise withdrawals, reconcile balances and verify payment ownership. A withdrawal normally must be sent to an approved account or payment channel held in the verified player's name. Aladdin9 may compare account details with DuitNow, FPX, bank or e-wallet transaction references to reduce the risk of misdirected funds.

KYC review may include checking whether an identity document appears authentic, whether the date of birth satisfies the 21+ requirement, whether the stated address is credible, and whether payment activity is consistent with the verified account holder. Additional documents may be requested when a transaction presents an elevated fraud or security risk.

Players should upload verification documents only through the secure Aladdin9 platform. Do not send MyKad images, bank statements or payment credentials through unsecured chats. Aladdin9 support will never ask for your complete banking password, card PIN or e-wallet password.

Cookies, Sessions and Device Information

Aladdin9 uses cookies and similar local storage technologies to maintain secure sessions, remember settings, detect account misuse, measure service performance and understand how pages function. Essential technologies are required for login security, navigation, account protection and transaction continuity.

Optional analytics information may help Aladdin9 identify slow pages, device compatibility issues and common navigation paths. Browser controls may permit you to remove or restrict cookies. However, disabling essential cookies can prevent account login, interrupt live betting updates or cause payment sessions to fail.

We may associate device information with an account when necessary to identify unauthorised access, duplicate registrations, suspicious bonus activity or attempts to evade a self-exclusion restriction.

Information Security

Aladdin9 uses technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss and destruction. Measures may include encrypted transmission, access controls, role-based permissions, logging, monitoring, secure development practices, backups and staff confidentiality requirements.

No online service can promise absolute security. Players also have an important role: use a strong and unique password, keep account credentials private, sign out on shared devices and notify Aladdin9 promptly if a login or transaction appears unfamiliar.

Data Retention

Aladdin9 retains personal information for as long as an account remains active and for a reasonable period afterwards. Retention periods depend on the type of information, the reason it was collected, security and fraud risks, dispute limitation periods, and applicable compliance or financial record-keeping requirements.

Account closure does not necessarily result in immediate deletion. Transaction, KYC, self-exclusion and dispute records may need to remain restricted and securely retained after closure. When information is no longer required, Aladdin9 will delete it, anonymise it, or isolate it from ordinary operational use.

Your Privacy Rights

Subject to identity verification and applicable limitations, you may ask Aladdin9 to:

• Confirm whether we hold personal information about you;
• Provide access to relevant personal information;
• Correct information that is incomplete, outdated or inaccurate;
• Delete information where continued retention is not required;
• Restrict or object to certain processing activities where applicable;
• Withdraw consent for processing that relies on consent; or
• Stop receiving optional promotional communications.

To prevent account takeover and fraudulent data requests, Aladdin9 must verify the identity of the requester. We may decline or limit a request where disclosure would affect another person's rights, compromise security, conflict with a legal obligation, or interfere with fraud prevention and responsible gambling controls.

Service and Promotional Communications

Aladdin9 may send essential account communications concerning logins, deposits, withdrawals, KYC, security, material policy changes, responsible gambling limits and customer support. These operational messages are necessary to administer your account and generally cannot be disabled while the account remains active.

Promotional messages may describe casino games, sports markets, bonuses or player rewards. Where consent or an opt-out is required, Aladdin9 will provide the relevant choice. Opting out of promotional communications does not close your account or prevent essential security and transaction notices.

Aladdin9 does not intentionally direct promotions to self-excluded players or persons known to be under 21.

Responsible Gambling Information

Information about deposits, losses, session duration, limit changes, cooling-off requests and self-exclusion may be processed to administer Aladdin9's responsible gambling programme. Such records help us apply player instructions, identify concerning patterns and avoid inappropriate promotional contact.

A request to erase information will not override an active self-exclusion restriction. Aladdin9 may retain limited identifying details needed to prevent a self-excluded player from opening another account. Further information about deposit limits, session controls and account exclusion is available in our Responsible Gambling policy.

Age Restriction and Minors

Aladdin9 is strictly intended for persons aged 21 and above. We do not knowingly permit minors to register, deposit or gamble. Date-of-birth information and KYC documents may be used to enforce this restriction.

If Aladdin9 discovers that information belongs to a person under 21, the relevant account will be suspended and reviewed. Information may be retained where necessary to prevent repeat registration, return legitimate deposited funds, investigate the circumstances or satisfy applicable obligations.

Changes to This Privacy Policy

Aladdin9 may update this Privacy Policy to reflect changes in technology, platform features, payment methods, security practices or applicable requirements. The revised version will be published on this page with an updated effective date.

Where a change materially affects how existing player information is used, Aladdin9 may provide an additional account or service notice. We encourage players to review this policy periodically.

Contact Us

Questions, complaints and privacy requests may be submitted to Aladdin9 support. Please describe your request clearly and provide enough information for us to identify the relevant account. Do not include passwords, PINs or unnecessary identity documents in your initial message.

Aladdin9 may request additional verification before acting on a privacy request. We aim to acknowledge written enquiries promptly and provide a substantive response within a reasonable period based on the request's complexity.